All orders placed online through skatingboutique.com before 2pm (EST), Monday-Friday, will be processed same day. Orders placed outside these hours will be processed the following business day. Customers can expect an email update as the order is processed through our systems. Orders placed on Saturday or Sunday will be processed on Monday.
In-stock orders will be shipped within 24 hours of a valid* processed** order. Orders with the majority of the items in stock will be shipped within 24 hours of a valid processed order. You will receive an email update regarding any items that are out of stock or have been ordered from the supplier.
If your order is shipped in separate shipments, you will only be charged one shipping fee, which is quoted in your order confirmation. Items that are ordered from the supplier are ordered at no extra freight cost to you. In-stock orders can be cancelled at no charge as long as the order has not been shipped. Products that are ordered from the supplier and then cancelled will be charged a 10% re-stocking fee (per product). Any customs charges or fees on international shipments are extra and are payable by the customer, not Figure Skating Boutique.
The shipping time-frame quoted on your order confirmation is accurate according to the date your order is shipped. All shipments are sent from our Markham location: 109 Doncaster Ave, Markham, ON L3T 1L6
If you have any questions regarding your order you can email our online shopping team: [email protected] or you can call us toll free: 1-877-236-1377
*A valid order is one that has credit card information that can be processed.
** An order is considered processed once you have received an email update with this status.