Products purchased from Figure Skating Boutique in-store or online at www.skatingboutique.com can be returned for a store credit or exchanged within 14 days of purchase. These products must be unworn and have the original tags. Please note that tights and/ or other under garments packages may not be opened. Any product deemed worn or damaged or opened tights or under garments will not be returnable. For products purchased online at www.skatingboutique.com store credits will be issued upon receipt of the product at our Markham location: 109 Doncaster Ave Markham, ON L3T 1L6.
If you are returning a product purchased online, you can either ship the product back to our Toronto location or bring the purchase back to our Toronto location. If you are shipping the order, please put the product in a water-sealed package (ex. Ziploc bag) before placing the product in an envelope to be shipped. Please ship all products back to our Markham location: 109 Doncaster Ave Markham, ON L3T 1L6. A store credit will be issued once we receive the package in-store and deem the product to be unworn and not damaged. This store credit will be applied to your account but will not show up on your online account information.
If you are returning a product purchased online because you did not receive the correct product* please ship the product back to our Toronto location and email firstname.lastname@example.org with your order number and a copy of the receipt for shipping. Figure Skating Boutique will ship you the correct product at no extra shipping charge and we will credit you for the shipping cost to return the incorrect product.
* Figure Skating Boutique reserves the right to exchange a product for a similar product of equal or greater value. This does not include apparel, unless we have discussed these options with you.